FAQ

1. What payment methods do you accept?
We currently accept payments via PayPal. All transactions are secure and encrypted.

2. Do you offer international shipping?
At this time, we only ship within the United States.

3. How much does shipping cost?
We offer free shipping on all orders.

4. How long will it take for my order to arrive?
Orders are typically processed within 1–2 business days, and delivery usually takes 3–4 business days after processing.

5. Can I return or exchange an item?
Yes! We offer 30-day free returns for items that are unused and in their original packaging. We also offer a 14-day money-back guarantee if you are not satisfied with your purchase. Please contact us at support@sonane.shop to initiate a return or refund.

6. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

7. Can I cancel my order?
Orders can be canceled before they are shipped. Please contact our customer support team immediately at support@sonane.shop if you need to cancel an order.

8. How can I contact customer support?
You can reach us at any time at support@sonane.shop. Our team is available 24/7 to assist with any questions or concerns.

9. Are the product images accurate?
We make every effort to display product images as accurately as possible. However, monitor settings may affect color representation, so actual product colors may slightly vary.

10. Do you offer gift cards or promotions?
Currently, we do not offer gift cards. Promotions and special offers will be announced on our website and newsletter. Subscribe to our mailing list to stay updated.